Can I exchange or return my monogrammed item?
The beauty of the monogramming is that once an item is personalised it is created and marked especially for you! This means that we are unable to accept exchanges or refunds if you change your mind about your purchase.
My monogrammed item is faulty, can I get a replacement?
The entire monogramming process is completed by hand which means each product is carefully attended to by one of our monogramming experts. In saying this, there may be some slight irregularities throughout the process that make each product uniquely different. If you believe your product has not been monogrammed to our kikki.K quality standard, please send through photos to our Guest Experience team at info@kikki-k.com so that we can assess this for you.