My Welcome voucher code is invalid
Some of our guests have reported receiving invalid voucher codes which are not applying at checkout. If your membership treat has been affected by this issue, please contact our Guest Experience Team via live chat during business hours and a new code will be generated for you. If you need to contact us outside business hours, please submit a request and we will be in touch as soon as possible.
I just signed up to become a member but I haven’t yet received a Welcome Voucher
Our Welcome Treats are sent to your email inbox within 48 hours of becoming a member. If this time has passed and you still haven’t received it, please be sure to check your spam or junk folder and get in touch with our Guest Experience Team if you're still unable to find it. Please note that Welcome Treats are only generated once. If you have previously been a member with us either in store or online, you will not receive a second Welcome Voucher.
I’m having trouble applying my membership voucher to my order
When applying your voucher, please make sure that you have signed up to the correct region you are shopping from, as our vouchers will be sent in the currency for that region. Please also make sure that you are entering your code into the ‘Apply Promo Code’ field in the View Bag screen, or on the payment screen during checkout.