Delivery Updates
Processing Delays
Please note due to COVID-19 restrictions impacting our team, it may take up to 3 weeks for your order to be dispatched. We appreciate your understanding and patience as we work hard on getting your orders out to your homes as quickly and safely as possible.
Australia Post Delivery Delays
Our delivery partner, Australia Post, are currently experiencing some processing and shipping delays. Please allow for more time for your order to arrive.
Australia Post Updates
Domestic Delivery Times
International Delivery Times
Domestic Service Updates
International Service Updates
Tracking your Order
You will receive your tracking number from Australia Post within 24-48 hours of your order being dispatched. The best way to track your deliveries is through Australia Post’s online tracking tool or on your smartphone with the mobile app. Get expected delivery dates, localised service updates and stay notified if things change.
Shipping and Delivery Times
Order Dispatch Timeframe
In non-peak periods, most orders are dispatched within 2 business days and orders containing monogrammed products will require up to 4 business days to be dispatched.
During sale and holiday periods, order processing and delivery may take longer than the estimated time frames above. All orders globally are processed and dispatched from Melbourne, Australia.
Domestic Delivery Timeframes
All orders are dispatched from Melbourne, Australia via Australia Post Express Shipping. Please use the below chart to determine your local area's delivery times once your order has been dispatched. Please note that the below timeframes are not guaranteed and may be affected by delays due to COVID-19.
For the latest updates on domestic delivery timeframes and any possible delays, please check the Australia Post website here and refer to Express Post estimates.
| DESTINATION | EXPRESS |
|---|---|
| Victoria | 2-7 business days |
| New South Wales | 2-4 business days |
| Australian Capital Territory | 2-4 business days |
| Queensland | 2-4 business days |
| Northern Territory | 4-6 business days |
| South Australia | 2-3 business days |
| Western Australia | 3-4 business days |
| Tasmania | 2-3 business days |
International Delivery Timeframes (Singapore and New Zealand)
All orders are dispatched from Melbourne, Australia. Depending on your delivery destination, restrictions and disruptions due to COVID-19 may cause delays. For the most up-to-date timeframes for delivery to your destination country, please check the Australia Post website here.
Any customs taxes or duties imposed by your local customs office are not covered by kikki.K and are not included in your shipping cost. Please be sure to check your local customs laws to be informed about any additional fees that may be required to process your order upon arrival to the destination country.