How do I return my online order?
You are welcome to take the items into any of our kikki.K boutiques, where our team members will be able to help you with an exchange, credit note or refund. Please note that orders paid for by Afterpay cannot be returned in store as stores are unable to process refunds through AfterPay. Due to the security methods of our payment provider, refunds can only be processed to the same method of payment used to place an online order. If this payment method is no longer valid, your refund may be processed as a kikki.K gift card.
Alternatively, you can post the item/s directly to our address as listed below with the a completed Returns Form (attached at the bottom of this page) and we will contact you as soon as it arrives back to our warehouse.
54 Park West Dr
For more information about our returns and exchanges policy, please visit https://www.kikki-k.com/au/refund-exchange.html
If you require any further assistance, please don’t hesitate to contact us.