If you're not home and Australia Post determine there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there is no safe place, a card will be left as normal – and the parcel will be awaiting collection at your local Australia Post collection point to sign for.
Depending on the carrier used in your country, they may leave your parcel in a safe place or take the parcel to a collection point. Please refer to the carrier’s website for this information.
In the unlikely event that a parcel is lost or stolen or for any concerns about unusual delays, please contact Australia Post (or your local postal service outside of Australia) with your tracking number for the quickest resolution.
If for any reason you are unable to receive the support you need, please contact us instead. It's important to us that you receive your order safely and we will ensure the perfect solution is provided for any issues that may arise.