I've received a faulty product
If an item is faulty, wrongly described, or missing from your order, please contact us with photos of the product. If your item is deemed faulty, our team will be in touch to provide you with a replacement for the same product where possible, or a refund or credit note if you prefer.
Please remember that many of our goodies, particularly our leather, are lovingly hand crafted from natural materials and no two products will be the same. Minor differences and natural features may not be deemed faulty, however if you are unsure about the condition of your product, please don’t hesitate to send us through a few photos and we will be more than happy to assist.
Why have I only received part of my order?
Occasionally, we run out of stock of some items. If you have ordered an item that is out of stock, we will be in contact about the missing item to organise an alternative product or a refund before sending out the remainder of your order. If we haven't been in touch and you are missing part of your order, please let us know.