I'm having issues making a payment
Most of the time payment issues are caused by a discrepancy between the billing information entered on our website and the billing information on your credit card. For security reasons, certain system checks are performed while processing your payment to protect your credit card against any fraudulent transactions. For your payment to be successfully processed, the below details in your billing address will need to match the billing information your bank has:
You'll also need to ensure that you are shopping on the correct region of our website. Please see below for the different regions and the payment methods you can use on each:
Australia - Australian credit card
New Zealand - New Zealand credit card
Singapore - Singapore credit card
US - US credit card
UK - UK credit card
ROW (Rest of the World) - credit card from any other country not listed above.
If you have recently made failed order attempts you may also need to wait a few hours before trying again as our website has a threshold for failed payments which will prevent orders that have failed multiple times if they are attempted again too soon. If you continue having any issues we recommend giving your bank a call to confirm that you are inputting the correct billing details for your credit card.