All orders are final sale. As we are currently in voluntary administration we unfortunately are unable to process order cancellations or refunds. For this reason we ask that you take extra care when placing your order and be sure to double check that all products in your bag are correct before checking out.
How do I return my online order?
As we are currently in voluntary administration we unfortunately cannot provide refunds. If your order contains products that are imperfect or not as expected, we will be more than happy to provide you with a replacement. If the original product is out of stock, we will provide a replacement to the same value of the original product. We unfortunately cannot accept change of mind returns at this time. We hope to return to our previous returns policy in future and we thank you for your understanding as we overcome our current business challenges.
If an item is faulty, wrongly described or different from the sample shown, please send an email with photos of the product to our Guest Experience Team at email@example.com. If your item is deemed faulty, our team will be in touch to provide you with a replacement for the same product, or if the item is out of stock we will provide a replacement of your choice to the same value.
Please remember that many of our goodies, particularly our leather, are lovingly hand crafted from natural materials and no two products will be the same. Minor differences and natural features may not be deemed faulty, however if you are unsure about the condition of your product, please don’t hesitate to send us through a few photos and we will be more than happy to assist.
Need more help?
Please contact our Guest Experience Team.